Questions about warehouses, parcels and billing weight

Ninety days of free storage, counted from the moment the order status reads stored. After ninety days, with no delivery order submitted and no reply from you, PonyBuy says the goods are automatically considered given up and will be destroyed.

Yes, but the window is narrow. The paid extension applies only to items already stored between day 60 and day 90, runs to a maximum of six months, and is charged at 10 RMB per product ID per month.

Two flags block it. An item can carry a mailing restriction set by warehouse staff from the properties of the goods, and an item can be marked as packed separately, which means it cannot be submitted together with other products at all.

Routes are filtered by the mailing restrictions on everything in the parcel, so a single item can empty the list for the whole box. Click View Reason on the route you wanted and it will tell you which item caused it. Customer service can be asked to change a restriction, though PonyBuy decides case by case and any risk from an approved change is yours.

On billing weight. Some routes use actual weight only. Others also calculate a volumetric weight, length times width times height in centimetres divided by 5000, and charge on whichever number is larger. The divisor can also be 6000, 7000 or 8000 depending on the courier.

You pay a deposit against an estimated billing weight, calculated from the weight recorded when the goods arrived plus an assumed packaging weight. After the warehouse packs the parcel it weighs and measures it for real. If the courier adjusts the figure, the courier figure is the one that counts.

Only if the difference is larger than one continued weight step. PonyBuy describes refunding that difference to your account balance within 72 hours of the parcel being shipped. A smaller gap is not described as refundable.

It changes both numbers. The estimate was built on the arrival weight with original packaging included, so once packaging is removed the estimate and the real weight were never going to match.

Rehearsal packing. For 20 RMB per parcel the warehouse packs your items, weighs the result and notifies you by email and internal message before you submit the parcel order.

There is no hard limit, but PonyBuy writes that a parcel over 10 KG has a relatively high chance of being treated as a commercial parcel by customs, and that an excessive quantity of the same item does the same thing. The consequences are customs consequences: inspection, possible duties, and any fines or return costs falling on the recipient.

PonyBuy recommends that liquids and medicines make up no more than a tenth of the products in a parcel, and separately notes that medicines are restricted by customs policy. Whether a specific item ships at all depends on the mailing restriction set when it arrives.

Three photographs from fixed angles: front, back, and side or logo. The angles follow warehouse standards for the category and cannot be changed, though a blurred shot can be re-taken. Paid detailed photos let you name the angle and the measurement, at 1 RMB each up to twenty.

No. Electronics and digital products are checked for appearance only. Inspectors do not power the product on and cannot verify accessories inside a sealed box. They send the arrival picture for you to confirm.

You do, indirectly. At submission you pick between system declare, where the platform derives the value, and personalised declare, where you set it. PonyBuy asks for a reasonable figure and notes that declaring too high increases tax while declaring too low invites inspection.

Once it reads packed, dispatch or courier pickup follows a published schedule that varies by route. Couriers do not operate on weekends and public holidays and pickups are postponed accordingly. PonyBuy lists the schedule as reference only.

No. PonyBuy states that using its IOSS service does not guarantee your parcel will not be taxed again by local customs. If that happens you clear and pay, then claim it back on the platform with the tax bill and proof of payment. It also will not give you the IOSS number it used.